Privacy Policy

Last updated: July 2026

Responsible for the processing of data

Thank you for exploring our online store. Safeguarding your privacy is paramount to us. Please peruse the comprehensive details below outlining our approach to handling your data.

1. Access data and hosting

You can browse our website without disclosing any personal information. Each time you visit, our web server automatically logs certain data, such as the requested file's name, your IP address, the date and time of the request, the amount of data transferred, and your provider's identity (access data). This information is only analyzed to ensure the website runs smoothly and to enhance our services. According to Article 6 (1) 1 lit. f GDPR, this is done to safeguard our legitimate interests in providing a well-functioning website, which outweigh any conflicting interests. All access data is deleted within seven days after your visit ends.

Hosting

The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

A data transfer may take place to a third country/third countries for which the European Commission has not determined an adequate level of data protection due to the use of additional functions of our service provider. An adequate level of data protection is guaranteed by the conclusion of standard contractual clauses of the European Commission.

2. Data processing for the purposes of processing the contract, establishing contact

2.1 Data processing for the purposes of performing the contract

For the purpose of performing the contract (including enquiries regarding the processing of any existing warranty and performance fault claims as well as any statutory updating obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we necessarily need the data to process the contract and we cannot send the order without their specification. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the forwarding of the data to our service providers for the purpose of order, payment and shipping, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

Merchandise management system

We use merchandise management systems of external service providers for order and contract processing. We engage our service providers on the basis of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

As long as you've provided consent in accordance with Art. 6 (1) (a) GDPR by opting to create a customer account, we'll utilize and retain your information for the purpose of setting up the customer account and for any future orders on our website. You can delete your customer account at any time by either messaging the contact option detailed in this privacy policy or using a designated function within the customer account. Upon deletion, your data will be erased unless you've explicitly consented to further data usage in line with Art. 6 (1) (a) GDPR, or unless we retain the right to use data beyond this as permitted by law, a circumstance which we'll inform you about in this privacy policy.

2.3 Establishing contact

As part of our customer communication, we gather personal information to address your inquiries in compliance with Article 6(1)(b) of the GDPR, provided you willingly provide us with this information when reaching out to us (e.g., via contact form or email). Essential fields are indicated as such, as in these instances, we require the data to process your inquiry. The types of data collected are visible on the respective input forms. Upon complete processing of your inquiry, your data will be erased unless you have explicitly consented to further utilization of your data in accordance with Article 6(1)(a) of the GDPR, or unless we retain the right to use data beyond this, as permitted by law and as detailed in our privacy policy.

3. Data processing for the purposes of shipment

We forward your data to the shipping company within the scope required for the delivery of the ordered goods according to Art. 6 (1) (b) GDPR.

The same applies to the transfer of data to our manufacturers or wholesalers where they take over the shipment for us (drop shipping). These are considered to be shipping companies within the meaning of this privacy policy.

Data transmission to a shipping provider for the purpose of shipment notification

Provided that you have given us your explicit consent, during or after your order, we will forward your e-mail address and phone number in accordance with Art. 6 (1) (a) GDPR to the selected shipping provider in order to enable them to contact you for the purpose of shipment notification or coordination prior to shipment. This consent may be withdrawn at any time by sending a message to the contact information described in this privacy policy or directly to the shipping provider. After consent withdrawal, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to use your data for other purposes which are permitted by law and about which we inform you in this privacy policy.

4. Data processing for the purposes of payment

As part of our online shop's payment process, we collaborate with the following partners: technical service providers, credit institutions and payment service providers.

4.1 Data processing for the purposes of transaction processing

Depending on the chosen payment method, we share the necessary payment transaction data with our technical service providers. They act on our behalf or with authorized credit institutions or selected payment service providers as required for the payment process. This is essential for fulfilling the contract as per Article 6 (1) (b) GDPR. At times, payment service providers may gather payment processing data themselves, either on their website or through technical solutions during the order process. In such cases, the privacy policy of the respective payment service provider applies.

For inquiries regarding our payment processing partners and the terms of our collaboration, please refer to the contact details provided in this privacy policy.

4.2 Data processing for the purposes of fraud prevention and optimisation of our payment processes

We may share additional data with our service providers for the purpose of fraud prevention and optimizing our payment processes (such as invoicing, handling disputed payments, and accounting support), along with the necessary payment processing data as our processors. This is done to protect our legitimate interests in fraud prevention and efficient payment management, in accordance with Article 6 (1) (f) of the GDPR, which take precedence in the balancing of interests.

4.3 Credit assessment

In cases where we make deliveries before payment (in the case of a purchase on invoice) we will obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies). To this end, we will transfer your personal data needed for the credit assessment to:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Germany

arvato infoscore GmbH
Rheinstraße 99
76532 Baden-Baden
Germany

Creditreform Boniversum GmbH
Hammfelddamm 13
41460 Neuss
Germany

This serves to safeguard our legitimate interests in assessing the creditworthiness and willingness to pay of our potential customers prior to the conclusion of the contract and thus to avoid financial losses in accordance with Art. 6 (1) (f) GDPR, that are overriding in the process of balancing of interests. This is necessary for the conclusion of the contract in accordance with Art. 22 (2) (a) GDPR. In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified in this privacy policy to present your position and contest the decision. After full implementation of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this notice.

5. Marketing via e-mail

5.1 Email newsletter with subscription, newsletter tracking with separate consent

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or disclosed by you separately for this purpose. You can unsubscribe from the newsletter at any time. This can either be done by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to the further use of your data according to Art. 6 (1) (a) GDPR or we have reserved the right to use your data for other purposes that are permitted by law and about which we inform you in this privacy policy.

If you have additionally given us your consent in accordance with Art. 6 (1) 1 a GDPR to analyse our newsletter, we will also analyse your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link the following "newsletter data" in particular:

• the page from which the page was requested (so-called referrer URL),
• the date and time of the request,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the e-mail address,
• the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the newsletter. The information is stored for as long as you are subscribed to the newsletter.

5.2 Email newsletter without subscription and your right to object

If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for products from our range that are similar to those already purchased by e-mail on the basis of Section 7 (3) of the German Act against Unfair Competition (UWG). This serves to safeguard our legitimate interests in advertising to our customers, which are overriding in the process of balancing of interests. You may object to this use of your e-mail address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to the further use of your data according to Art. 6 (1) (a) GDPR or we have reserved the right to use your data for other purposes that are permitted by law and about which we inform you in this privacy policy.

5.3 Sending review requests by e-mail

If you have given us your explicit consent to do so during or after placing your order in accordance with Art. 6 (1) (a) GDPR, we will use your e-mail address to request a review of your order via the review system we use. This consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request.

6. Cookies and further technologies

General information

In order to make your visit to our website more pleasant and to enable the use of certain functions, we use technologies on various pages of our website, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies).

Protection of privacy for terminal devices

When you use our online services, we use technologies that are absolutely necessary in order to provide the telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.

Any downstream data processing through cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on the contents of the shopping cart). This serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests, in accordance with Art. 6 (1) (f) GDPR.

In addition, we use technologies to fulfil the legal obligations which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing.

You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

7. Contact options and your rights

7.1 Your rights

Being the data subject, you have the following rights according to:

• Art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• Art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• Art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  • to exercise the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest or
  • for establishing, exercising or defending legal claims;
• Art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you refuse their erasure;
  • we no longer need the data, but you need it to establish, exercise or defend legal claims, or
  • you have lodged an objection to the processing in accordance with Art. 21 GDPR;
• Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

Right to object

If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

7.2 Contact options

If you have any inquiries regarding the collection, processing, or utilization of your personal data, wish to inquire about, rectify, restrict, or erase your data, or revoke any consents granted, or opt out of specific data usage, kindly reach out to us directly using the contact information provided in our imprint (see footer).